RETURN POLICY

At Garage Secret, we love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us! If you face any issues with your purchase, reach out to us at SUPPORT@GARAGESECRET.COM, and we’ll prioritize responding within 24 hours.

1. Order Cancellation

To cancel an order, contact our support team within one hour of placing it, Please note, cancellations cannot be processed once the order is shipped.

2. Order Returns

We gladly facilitate exchanges and returns of unused items within 30 days of receipt.

Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.

30 Day Return Policy

Items can be returned within 30 days of receipt of delivery if you change your mind. The items MUST be unopened, unused in original packaging for a refund.

To start a return, you can contact us at SUPPORT@GARAGESECRET.COM where we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers will be responsible for the return shipping costs (including any duties/taxes resulting from the return of the product, if applicable), and once the item is received and inspected, your refund will be processed.

* Refund Policy

Refund will be processed within 24 hours once your returned package is received and inspected.

Refund will be directly issued to your original payment account within several days.

If you have any questions, please email us SUPPORT@GARAGESECRET.COM first.