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Return to shopShipping Methods:
Garage Secret utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.
Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1~2 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax:
Customs duties in the recipient’s country/region are the customer’s responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
- Local logistics deliver on business days (Mon. – Fri.).
- Ensure your delivery address is accessible on workdays.
- Keep your phone on, as carriers may contact you.
- Some services may require a signature for delivery.
- If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
| Scenario | Responsibility |
| Incorrect personal shipping info or undeliverable address | Buyer |
| Customs duties in recipient’s country/region | Customer |
| Buyer’s delivery delay or address modification | Buyer |
| Cancellation or return halfway for personal reasons | Buyer |
Shipping Insurance Refund:
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.
Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!
